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Frequently Asked Questions
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Questions before ordering? Check here first!
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Q
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Return Policy:
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A
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Due to the nature of the products, we do not accept any returns unless there is a shipping error. Please note that Internet images and descriptions may not always accurately reflect the color, style, packaging or size of a particular product.
When appropriate, we may authorize a return and the refund will be subject to the following charges: a 25% restocking fee, the original shipping charges (plus return shipping charges) and charges for any product not returned. Refunds will be made to the original payment method. No returns will be accepted past 15 days from delivery.
Please contact us for any additional questions
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What if my order was damaged upon receipt
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Most damage to products occur due to rough handling by the transportation company. We will not be held responsible for breakage, damage or loss of merchandise while in transit. All transport companies require damage claims to be reported immediately (within 5 days of receipt of the damaged shipments). Please contact us immediately (within those 5 days of receipt of damaged shipments), we will initiate a claim with the transport company on your behalf. The original package(s) must be held for carrier inspection.
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Defective, Shortage Policy:
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When appropriate, replacements for defective merchandise will be shipped out only upon AUTHORIZED return and inspection of the goods claimed defective. Authorized returns due to defective merchandise will have new merchandise replaced or, (at our discretion) a credit or refund will be issued, solely for the returned merchandise. Claims for defective products must be made and returned back to us within 15 calendar days of the customer's date of receipt. Shipping charges for returning defective products are the customer's responsibility. Claims of product shortages must be made within 5 days from date of customers receipt.
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What if I need product by a specific date?
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First, click on the link or go to shipping information page for FedEx ground transit time to your location. If you believe you need expedite shipping, please call us to place order. In order to have your order shipped out on the same day, order must be placed by 2:30 PST
Click here for FedEx Ground transit time
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